Metrics

Share of voice

Your brand's proportion of the conversation in your category, measured as mentions relative to named competitors over a period. Useful directionally for awareness reporting, but sensitive to how you define the category and which competitors you include.


Where this is taught

18Social Listening & Insights
Tools, sentiment, share of voice and trend detection — hearing what the internet says about you.

Related terms

Attribution

Deciding which touchpoints get credit for a conversion. Every model is a simplification: last-click undervalues awaren…

Average view duration

Mean seconds watched per view. Read it alongside video length as a percentage: sixty seconds of a ninety-second video …

Bounce rate

The share of visitors who land on a page and leave without a further interaction. High bounce from social is normal an…

CPA (cost per acquisition)

Spend divided by the number of completed actions such as purchases or leads. The main efficiency number for performanc…

CPC (cost per click)

Spend divided by clicks. Useful for comparing creatives, but a cheap click that never converts is worse than an expens…

CPM (cost per mille)

The cost of a thousand impressions. A market price, not a performance measure: it rises with competition, audience nar…

Beyond the definition

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