Core

Content pillar

One of three to five recurring themes a channel posts about, chosen so the audience knows what to expect and the team never faces a blank page. Typical pillars mix education, proof, personality and promotion in a deliberate ratio.


Where this is taught

15Strategy: Audience, Pillars & Channel Mix
Audience research, positioning, content pillars, briefs and budgets — social with a plan behind it.

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Community management

Replying to comments and messages, welcoming new members, handling complaints and setting the tone of the space around…

Beyond the definition

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